Terms of Use

The following User Agreement ("Agreement") governs the use of the “Nando’s Firestarters online community panel” ("Website"), including without limitation and, where applicable, participation in its surveys, social hubs, rooms, chats, and all other areas (except to the extent stated otherwise on a specific page) managed by Nando’s Chickenland Ltd whose registered office / address is at St Mary's House, London, Greater London, SW11 3LB (“THE CLIENT”) and powered by STRAT7 Researchbods, a division of STRAT7 Limited whose registered office / address is at 11 Soho Street, London, W1D 3AD ("Service Provider," “we,” or “our”), on behalf of Nando’s Chickenland Ltd ("THE CLIENT").

Please read the terms contained in this Agreement carefully.

Your use of and/or registration on any aspect of the Website will constitute your agreement to comply with these terms.

If you do not agree with these terms, please do not use the Website.

In addition to reviewing this Agreement, please read our Privacy Policy. Your use of the Website constitutes agreement to its terms and conditions as well.

The Agreement may be modified from time to time; the date of the most recent revisions will appear on this page, so check back often. Continued access of the Website by you will constitute your acceptance of any changes or revisions to the Agreement.

Your failure to follow these terms, whether listed below or in bulletins posted at various points in the Website, may result in suspension or termination of your access to the Website, without notice, in addition to the Service Provider's other remedies.

I. Registration and Account Creation

1. REGISTRATION INFORMATION:

The Service Provider may at times require that you register and/or set up an account to use certain portions of the Website, or the Website as a whole. Registration is free. You may only join once. Nando’s Chickenland Ltd reserves the right to refuse your registration. In accordance with scientific market research techniques, we may need a specific number of panellists for each gender, age group and region so we may have to refuse applications on this basis.

In order to register and/or set up an account, you may be provided, or required to choose, a password, User Id, and/or other registration information (collectively, “Registration Information”). You agree and represent that all Registration Information provided by you is accurate and up to date. If any of your Registration Information changes, you must update it by using the appropriate update mechanism on the Website, if available. Otherwise, notify us at hi@firestarters.nandos.co.uk as described in our Privacy Policy. You undertake that all information you give in relation to the panel will be as accurate as possible. Providing false information could lead to being disqualified from the panel.

The Service Provider follows the requirements of the following laws and codes: The Data Protection Act 1998 Market Research Society (MRS) Code of Conduct and the UK GDPR and Data Protection Act 2018.

2. USE OF USER ID/PASSWORD:

A. If you register and/or set up an account on the Website, you will be solely responsible for maintaining the confidentiality of your Registration Information. You may not authorise others to use your Registration Information. You may not sub-license, transfer, sell or assign your Registration Information and/or this Agreement to any third party without our written approval. Any attempt to do so will be null and void and shall be considered a material breach of this Agreement.

B. You are solely responsible for all usage or activity on your account including, but not limited to, use of the account by any person who uses your Registration Information, with or without authorisation, or who has access to any computer on which your account resides or is accessible.

C. If you have reason to believe that your account is no longer secure (for example, in the event of a loss, theft or unauthorised disclosure or use of your Registration Information or any credit, debit or charge card number stored on the Website), you must promptly change the affected Registration Information by using the appropriate update mechanism on the Website, if available, or notify us at hi@firestarters.nandos.co.uk

II. Terms of Usage:

1. USE OF THE WEBSITE BY YOU:

A. Unless otherwise specified, the Website is intended for your personal use only. You may not authorise others to use the Website, and you are responsible for all use of the Website by you and by those you allow to use, or provide access to, the Website.

B. The Website contains material that is protected by local, national and international copyright, trademark and other intellectual property laws. You may not modify, copy, reproduce, publish, upload, post, transmit or distribute in any way any material, including code and software, from the Website.

C. You must be 16 years old or over to register for the Website. The Website is not intended for users under the age of 16 years, and the Service Provider does not knowingly collect personally identifiable information from users under the age of 16 years. Such users are expressly prohibited from submitting their personally identifiable information to us, and, if applicable, from using our forums and chat areas; any information submitted by such users will not knowingly be used, posted, or retained by us.

D. You agree not to use any obscene, indecent, or offensive language or to place on the Website any material that is defamatory, abusive, harassing, racist, or hateful. Further, you may not place on the Website any material that is encrypted, constitutes junk mail or unauthorised advertising, or commercial offers, invades anyone's privacy, or encourages conduct that would constitute a criminal offense, give rise to civil liability, or that otherwise violates any local, federal, national or international law or regulation. You agree to use the Website only for lawful purposes and you acknowledge that your failure to do so may subject you to civil and criminal liability.

E. You are responsible for ensuring that any material you provide to the Website or, if applicable, post on a bulletin board or forum or elsewhere, including but not limited to text, photographs and sound, does not violate the copyright, trademark, trade secret or any other personal or Proprietary rights of any third party or is posted with the permission of the owner(s) of such rights.

F. The content, organisation, graphics, text, images, video, design, compilation, advertising and all other material on the Website, including without limitation, the “look and feel” of this website, are protected under applicable copyrights and other proprietary (including but not limited to intellectual property) rights and are the property of the Service Provider or Nando’s Chickenland Ltd. and their content providers. The copying, rearrangement, redistribution, modification, use or publication by you, directly or indirectly, of any such matters or any part of the website, including but not limited to the removal or alteration of advertising is strictly prohibited.

G. You agree not to disrupt, overwhelm, attack, modify or interfere with the Website or its associated software, hardware and/or servers in any way, and you agree not to impede or interfere with others' use of the Website. You agree that you will not post any software, files or links to other sites, and that you will not post any content that contains viruses, corrupted files, or any other similar software or programs that may adversely affect the operation of the Website, or feature of the Website. You further agree not to alter or tamper with any information or materials on or associated with the Website.

H. Other than connecting to the Service Provider's servers by http requests using a Web browser, you may not attempt to gain access to the Service Provider's servers by any means - including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Website or otherwise.

I. You acknowledge that neither the Service Provider nor Nando’s Chickenland Ltd. has reviewed and do not endorse the content of all sites linked to from this Website and are not responsible for the content or actions of any other sites linked to from this Website. Your linking to any service or site is at your sole risk.

J. The nature of this Website is interactive and public. By posting content, if applicable, you understand and acknowledge that any materials, ideas or other communications you transmit in any manner and for any reason will not be treated as confidential or proprietary. Furthermore, you acknowledge and agree that any ideas, concepts, techniques, procedures, methods, systems, video, scripts, music, photographs, designs, plans, charts, or other materials you transmit may be used by the Service Provider or Nando’s Chickenland Ltd. and its content providers anywhere, anytime, in any manner and for any reason whatsoever.

2. COMMENTS BY OTHERS ARE NOT ENDORSED BY THE SERVICE PROVIDER:

The Service Provider and Nando’s Chickenland Ltd (nor its content providers) do not endorse, support, sanction, encourage, verify, or agree with the comments, opinions, or statements posted on forums, blogs or otherwise contained in the Website. Any information or material placed online, including advice and opinions, are the views and responsibility of those who post the statements and do not necessarily represent the views of the Service Provider, Nando’s Chickenland Ltd or its content providers. You agree that the Service Provider, Nando’s Chickenland Ltd and its content providers are not responsible, and shall have no liability to you, with respect to any information or materials posted by others, including defamatory, offensive or illicit material, even material that violates this Agreement.

3. USE OF MATERIAL SUPPLIED BY YOU:

For information regarding use of personal information you supply or communicate to the Website, please see our Privacy Policy. Except as expressly provided otherwise in the Privacy Policy, you agree that by posting messages, uploading files, inputting data, or engaging in any other form of communication with or through the Website, you grant us a royalty-free, perpetual, non-exclusive, unrestricted, worldwide license to use, reproduce, modify, adapt, translate, enhance, transmit, distribute, publicly perform, display, or sublicense any such communication (including your identity and information about you) in any medium (now in existence or hereinafter developed) and for any purpose, including commercial purposes, and to authorise others to do so. In addition, please be aware that information and content (including photographs) (collectively, “Materials”) you disclose in publicly accessible portions of the Website will be available to all users of the Website, so you should be mindful of personal information and other content you may wish to post. THE SERVICE PROVIDER Nando’s Chickenland Ltd. AND ITS CONTENT PROVIDERS HEREBY DISCLAIM ANY AND ALL LIABILITY THAT MAY ARISE IN CONNECTION WITH ANY AND ALL MATERIALS POSTED, UPLOADED OR SUPPLIED BY YOU ON THE WEBSITE.

4. COPYRIGHT:

Nando’s Chickenland Ltd. and/or the Service Provider and its content providers respect the intellectual property of others, and we ask our users to do the same. Nando’s Chickenland Ltd. and/or the Service Provider and its content providers may, in appropriate circumstances and at its discretion, suspend or terminate the access of and take other action against users, subscribers, registrants and account holders who infringe the copyright rights of others.

5. INDEMNIFICATION:

YOU AGREE TO INDEMNIFY THE SERVICE PROVIDER, Nando’s Chickenland Ltd AND THEIR RESPECTIVE AFFILIATES, EMPLOYEES, AGENTS, REPRESENTATIVES AND THIRD PARTY SERVICE PROVIDERS AND CONTENT PROVIDERS, AND TO DEFEND AND HOLD EACH OF THEM HARMLESS, FROM ANY AND ALL CLAIMS AND LIABILITIES (INCLUDING LEGAL FEES) WHICH MAY ARISE FROM YOUR SUBMISSIONS, FROM YOUR UNAUTHORISED USE OF MATERIAL OBTAINED THROUGH THE WEBSITE, OR FROM YOUR BREACH OF THIS AGREEMENT, OR FROM ANY SUCH ACTS THROUGH YOUR USE OF THE WEBSITE.

6. EDITING AND DELETIONS:

The Service Provider and Nando’s Chickenland Ltd reserve the right, but undertake no duty, to review, edit, move or delete any material provided for display or placed on the Website or its bulletin boards, in its sole discretion, without notice.

7. ADDITIONAL ITEMS

Nando’s Chickenland Ltd and/or the Service Provider reserve the right to post, from time to time, additional terms of usage that apply to specific parts of the Website. Such additional terms will be posted in the relevant parts of the Website. Your continued use of the Website constitutes your agreement to comply with these additional terms.

8. PRIZE DRAW

Introduction

The following terms and conditions apply to all prize draws promoted by the Promoter on (The “Site”).

The Promoter is STRAT7 Researchbods, a division of STRAT7 Limited, a company registered in England under company number 07642707 with a registered office at 11 Soho Street, London, W1D 3AD, United Kingdom. The Promoter is responsible for managing and administering the prize draws on behalf of Nando’s, a company registered in England under company number 2580031 whose registered office is at St Mary's House, London, Greater London, SW11 3LB.

These general prize draw terms and conditions apply in addition to any specific terms and conditions which may be posted in connection with the prize draw on the Site and/or otherwise communicated to you by the Promoter (“Specific Terms”). Together these prize draw terms and conditions and the Specific Terms shall be referred to as the “Terms and Conditions”. To the extent that there is any inconsistency between these general prize draw terms and conditions and the Specific Terms, the Specific Terms will prevail.

By taking part in a prize draw, you accept and agree to the Terms and Conditions. If you do not agree with any of the Terms and Conditions then you should not participate.

The Terms and Conditions may be amended at any time without prior notice. Any changes will be posted on the Site. It is your responsibility to ensure you review the current Terms and Conditions.

These general prize draw terms and conditions were last updated on 31/01/2023.

Eligibility

Entrants must be residents of the United Kingdom, Isle of Man, Republic of Ireland or Channel Islands and must be aged 16 years or over at the time of entry, unless specified otherwise. Entrants under 18 years of age, must have their parent's or guardian's permission before taking part in a prize draw.

Employees and members of their immediate families (including any live-in partner) of the Promoter, Nando’s Central Support and/or those associated with the operation or promotion of the prize draw, including without limitation the provider of the prize, are ineligible to enter. Any such entries are invalid.

The Promoter reserves the right in its sole discretion to ask for evidence to verify the age, identity and/or eligibility of an entrant at any time, and to use any channels and methods available to carry out checks of any details provided. The Promoter may withhold delivery of a prize until it has received such evidence from the winner and failure to provide such evidence in a timely manner may result in forfeiture of the prize.

Entry

The opening date and closing date and time for entries will be as indicated in the Specific Terms.

To enter a prize draw, entrants must follow the instructions provided by the Promoter, including without limitation those as specified in the Specific Terms. Please note that entrants may be automatically entered into a prize draw when they complete any of the eligible research tasks (eg. surveys, polls or discussion rooms) the Promoter invites them to participate in, if so indicated in the Specific Terms posted on the Site or otherwise communicated by the Promoter (eg. as part of the invitation to participate in the research task).

Any entries received before the prize draw opens or after the closing date and time will not be counted.

Any entries which are incomplete, without all the required information, incomprehensible, incorrectly submitted, lost, damaged in any way, made or received after the deadline for receiving entries has passed or which are not received by the Promoter or are not otherwise in accordance with the Terms and Conditions, are invalid and will be discounted.

In the event of any fault, mistake, misunderstanding or dispute concerning the entries or the operation of any part of the prize draw, the decision of the Promoter shall be final.

Where entrants are required to submit a contribution to the Site or upload any content as part of their entry such as any text (including, for instance, on any forums or on any classified pages), photographs, graphics, video or audio to the Site, entrants also agree to the Site’s Terms and Conditions of Use.

The Prize

The prize for each prize draw is as specified in the Specific Terms posted on the Site or otherwise communicated by the Promoter (eg. as part of an invitation to participate in a research task). Unless otherwise stated in the Specific Terms, each entrant is limited to winning one prize per prize draw. Each prize is subject to availability and to winner confirmation, i.e. the Promoter has managed to contact the winner and confirm eligibility.

Where the prize is a voucher (which may be provided in the form of a unique voucher code or otherwise), such voucher may only be redeemed by the prize winner and will be made payable in pounds sterling. Such voucher cannot be made payable to any third party. Use of such voucher may also be subject to the terms and conditions of the issuer of the voucher. The Promoter, prize provider(s) and/or the issuer of the voucher reserve the right to refuse to accept vouchers which are deemed to have been tampered with, defaced, duplicated, damaged or which otherwise are suspected to be affected by fraud or which have been lost or stolen following delivery.

No cash equivalent (where applicable) or alternative prize will be given at the request of the winner and the prize is non-transferable and non-exchangeable. However, the Promoter reserves the right to change the prize or any part of the prize to an alternative of equal or greater value for any reason in its sole discretion, including without limitation due to circumstances beyond its control or if any part of the prize becomes unavailable. If for any reason the winner chooses not to take up the prize or any part of the prize, the Promoter reserves the right to ask the winner to confirm this in writing and the Promoter will be able to retain or dispose of the prize (or part of the prize) at its own discretion.

The Promoter may refuse to provide a prize, or seek its recovery, in the event of non-entitlement under the Terms and Conditions or an entrant's breach of the Terms and Conditions, fraud or dishonesty.

The Promoter or prize provider(s) endeavour to deliver the prize to the winner within twenty-eight (28) days from the date of winner confirmation, unless stated otherwise in the Specific Terms. The Promoter or prize provider(s) will not be liable where a prize has been lost or stolen following delivery and such prize will not be replaced.

Winner Selection

The number of prize winners for each prize draw is as specified in the Specific Terms posted on the Site or otherwise communicated by the Promoter (eg. as part of an invitation to participate in a research task).

Prize draws will take place within one week of the closing date and time for entry, unless otherwise specified in the Specific Terms.

Unless stated otherwise in the Specific Terms, the prize winner will be the first entry drawn at random from all valid entries, subject to eligibility and winner confirmation.

Winner Contact

Unless otherwise stated in the Specific Terms, the winner will be contacted by email within one week after the draw date, unless otherwise indicated in the Specific Terms.

If the winner fails to respond to the notification email within 30 days of the email being sent, or if the winner fails to meet any of the eligibility requirements or is otherwise unable to comply with the Terms and Conditions, this may result in forfeiture of the prize and the Promoter reserves the right to disqualify that entrant (without liability to that entrant) and offer the prize to the next eligible entrant and thereafter until a winner is found.

The winner is required to comply with all instructions and requirements as may be provided by the Promoter, prize provider(s) and/or their agents to receive and/or take up the prize. The Promoter will not be liable to the winner or any other persons where they fail to comply with such instructions and/or requirements, and such failure may result in forfeiture of the prize (without liability to the entrant).

Manipulation of services

The Promoter is committed to operating prize draws fairly and to preventing abuse of its systems, as well as those of its agents and sub-contractors.

For this reason, the Promoter reserves the right to disqualify and/or discount entries if it has reasonable grounds to suspect, at its sole discretion, having regard to all the circumstances and information available at the relevant time, any of the following:

(a) entries have been made in breach of the Terms and Conditions; or

(b) there has been any activity which the Promoter considers is designed to unfairly influence or excessively manipulate the prize draw outcome and/or provide an unfair advantage to the entrant.

Liability

The Promoter does not accept responsibility in the event that any entry is lost, delayed or not properly received, registered or recorded or for any undelivered prize draw entries or for any disruption, delay or misdirection of such entries.

The Promoter can not promise that the services relating to a prize draw will be free from errors or omissions, nor that they will be available uninterrupted and in a fully operating condition. These services may be suspended temporarily and without notice in the case of any problem with any system, server, software, or for any technical malfunction or failure, maintenance or repair or for reasons reasonably beyond the control of the Promoter.

The Promoter does not accept responsibility for any fault, malfunction, damage, loss or disappointment suffered by you as an entrant howsoever arising from participating in a prize draw or from accepting any prize, whether due to any error, omission by the Promoter, or its employees, agents or others or by any other cause. The Promoter does not accept responsibility for any fault, malfunction, damage, loss or disappointment suffered by you as an entrant howsoever arising from participating in a prize draw or from accepting any prize, whether due to any error, omission by the Promoter, or its employees, agents or others or by any other cause.

The Promoter reserves the right to amend any element of a prize draw for reasons beyond its reasonable control. The Promoter and/or Nando’s are not responsible for any loss or damage caused to you as a result of any such occurrence.

Nothing in the Terms and Conditions restricts your statutory rights as a consumer. For more details on these statutory rights you should contact your local Trading Standards Office or Citizen's Advice Bureau.

Nothing in the Terms and Conditions shall exclude or limit the Promoter’s liability for death or personal injury caused by its staff or suppliers’ negligence or for fraud or for any other liability which cannot be limited or excluded by law or regulation.

Nando’s is not responsible for the administration of any prize draws, the fulfillment of any prizes, or compliance with the Terms and Conditions by the Promoter. By participating in any prize draw, entrants release Nando’s from any liability arising out of any such prize draw.

Privacy

Information and data ("personal data") which is provided by you when you enter a prize draw will be held by the Promoter, and may be used by the Promoter, Nando’s, and their respective service providers, suppliers and contractors for the purposes of administering and fulfilling the prize draw. Entrants agree that this includes without limitation that the Promoter may contact them if there is an issue with the prize draw. Further details of how any personal data will be used are set out below and in the Privacy Notice and entrants agree to this use of their personal data when they participate in the Promoter’s prize draws.

The Promoter and/or the prize provider may send personal data of entrants to third parties outside the European Economic Area for the purposes of administering the prize draw, and by entering, entrants agree to such transfer for these purposes.

If you are the winner of a prize draw, you agree that the Promoter may post your username on the Site or via newsletter to the Panel members.

General

The Terms and Conditions are available in English only and shall be exclusively governed by and construed in accordance with the laws of England and they irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

Contact us

You can email us with any questions, concerns or complaints at (hi@firestarters.nandos.co.uk) or write to us at STRAT7 Researchbods, 11 Soho Street, London, W1D 3AD, United Kingdom.

8. DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY:

YOU ACKNOWLEDGE THAT YOU ARE USING THE WEBSITE AT YOUR OWN RISK. THE WEBSITE IS PROVIDED "AS IS", AND THE SERVICE PROVIDER, ITS AFFILIATES, Nando’s Chickenland Ltd. AND ITS CONTENT PROVIDERS HEREBY EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF ACCURACY, RELIABILITY, TITLE, UK PATENTS, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTY, CONDITION, GUARANTEE OR REPRESENTATION, WHETHER ORAL, IN WRITING OR IN ELECTRONIC FORM, INCLUDING BUT NOT LIMITED TO THE ACCURACY OR COMPLETENESS OF ANY INFORMATION CONTAINED THEREIN OR PROVIDED BY THE WEBSITE.

THE SERVICE PROVIDER, ITS AFFILIATES, AND Nando’s Chickenland Ltd. DO NOT REPRESENT OR WARRANT THAT ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED OR THAT THERE WILL BE NO FAILURES, ERRORS OR OMISSIONS OR LOSS OF TRANSMITTED INFORMATION, OR THAT NO VIRUSES WILL BE TRANSMITTED ON THE WEBSITE.

THE SERVICE PROVIDER, ITS AFFILIATES, Nando’s Chickenland Ltd. AND ITS CONTENT PROVIDERS SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTIES FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ALLEGEDLY SUSTAINED ARISING OUT OF THIS AGREEMENT, THE PROVIDING OF THE WEBSITE HEREUNDER, THE SALE OR PURCHASE OF ANY GOODS OR MERCHANDISE, YOUR ACCESS TO OR INABILITY TO ACCESS THE WEBSITE, INCLUDING FOR VIRUSES ALLEGED TO HAVE BEEN OBTAINED FROM THE WEBSITE, YOUR USE OF OR RELIANCE ON THE WEBSITE OR ANY OF THE MERCHANDISE, INFORMATION OR MATERIALS AVAILABLE ON THE WEBSITE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

YOU HEREBY AGREE TO RELEASE THE SERVICE PROVIDER, ITS AFFILIATES, Nando’s Chickenland Ltd. AND ITS CONTENT PROVIDERS, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS FROM CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED ("CLAIMS"), ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THIS WEBSITE.

9. TERMINATION OR SUSPENSION OF ACCESS TO THE WEBSITE:

Nando’s Chickenland Ltd. has the right to terminate and/or suspend your ability to access the Website or any portion thereof, for any or no reason, or may prevent your use of this Website with or without notice to you. You agree that you do not have any rights in this Website and that neither the Service Provider nor Nando’s Chickenland Ltd. and its content providers will have any liability to you if this Website is discontinued or your ability to access it is terminated.

10. JURISDICTION:

Nando’s Chickenland Ltd. and/or the Service Provider makes no representation that materials on the Website are appropriate, available or legal in any particular location. Those who choose to access the Website do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Your use of and/or registration on any aspect of the Website will constitute your agreement to comply with these terms. If you do not agree with these terms, please do not use the Website. In addition to reviewing this Agreement, please read our Privacy Policy. Your use of the Website constitutes agreement to its terms and conditions as well. The Agreement may be modified from time to time; the date of the most recent revisions will appear on this page, so check back often. Continued access of the Website by you will constitute your acceptance of any changes or revisions to the Agreement.